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Customer Service Representative | English
Rotterdam, reference 2025-01418
Job description
As a Customer Service Representative, you’ll play a crucial role in ensuring the customers have seamless, positive interactions with the company.Your daily responsibilities will include:
- Order Management: Process and confirm orders in ERP system.
- Export Documentation: Handle proformas, invoices, and shipping documents accurately.
- Logistics Coordination: Plan shipments, liaise with warehouse and shipping agents.
- Collaboration: Work closely with Sales, Marketing, and technical teams.
- Problem-Solving: Resolve customer concerns and enhance satisfaction.
- Continuous Improvement: Contribute to process excellence.
Requirements
- Previous experience in customer service, along with a service-minded and cooperative approach, is essential
- A structured, organized work style with the ability to prioritize effectively.
- Strong interpersonal skills with a proactive, customer-focused attitude.
- Ability to manage multiple tasks in a fast-paced environment.
- Familiarity with Incoterms 2020 and international payment terms.
- Excellent communication skills in English, both spoken and written. Additionally, proficiency in Dutch as well as German, French, or Norwegian is a significant advantage
Please note: Candidates must currently reside in the Netherlands and possess a valid work permit to be eligible for this position.
Working conditions
- Competitive Salary & Benefits Package: The client values your contributions and offers a compensation package that reflects this.
- Supportive Work Culture: Join a positive, diverse, and team-oriented environment where employee growth and well-being are a top priority.
- Growth & Development: Commitment to success through ongoing training and development opportunities.
- Perks: Enjoy daily fresh fruit and a healthy, supportive workspace.
- Flexibility: The option to work remotely up to 40% of the time.
Salary from: €2500,-
Salary to: €3250,-
Work location
RotterdamCompany description
Our client produces and sells silicone products to a wide range of industries. Having plants all over the world the company is active on a global scale. From their distribution center in the Rotterdam area they sell and deliver goods to customers globally.Good to know
If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.Recruiter contact
Rebecka Pojkas, Den Haagrebecka.pojkas@undutchables.nl
+31 (0)638614194
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