Customer Service Representative | French

Amsterdam, reference 2026-00909

Job description

In this position you are responsible for accurate order processing for all related B2B-customers and for distribution and shipping in their manufacturing environment. 


Key activities/main objectives

• Processing of the sales order in the ERP based on stock availability and future product runs
• Answering general phone calls and mails (times in line with the French customer's needs)
• Prepare and create shipments in ERP, including the required shipping documentation, based on scheduled sales orders
• Pro-actively inform the customers at all times concerning the products and the handling of the orders 
• Signaling impending stock shortages to the procurement team
• Answering day-to-day questions on deliveries, availability and leadtimes
• Invoicing of the delivered goods to clients
• Controlling and improving the internal processes concerning the delivered service package
• Controlling and improving of the employees own administrative qualities
• Regular information exchange with Clinical Sales Staff about existing and upcoming business

Requirements

Job requirements

• C2 level of French and excellent level of English; knowledge of the German language is a big plus
• 2+ years of B2B customer service experience; Experience with Order-to-Case and Tender Management is very nice to have;
• Familiarity with the French healthcare system;
• Customer centric, and problem solving mentality;
• Knowledge of Microsoft Dynamics/Business Central is a preference
• Available for 40 hours per week

Working conditions

You would be starting in a challenging role within a down-to-earth and laid-back customer service team, and joining a fast-pace and quickly growing life sciences organization. Here are some of the benefits:

• 28 vacation days based on full-time;
• Hybrid working (3 days on-site in Amsterdam);
• Reimbursed travel costs and working from home costs;
• Temporary contract (6 months) with a possibility to extend, as the workload is growing;

Work location

Amsterdam Our client is a medical device company based in Amsterdam. They have been active for over 25 years in the industry. Their goal is to improve patient outcome and engage with their customers (B2B) and respond to the current market needs and those of tomorrow.

Good to know

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Recruiter contact

Kelsey Persch, Utrecht
kelsey@undutchables.nl
+31(0)6-34154093