Customer Service Representative | German | Undutchables
Undutch & Able

Customer Service Representative | German

Leusden, reference 2021-01597

Job description

In the role as Customer Service Representative you are answering questions of clients (mainly via email) and you support clients to arrange insurances themselves. You always has a focus on higher customer satisfaction combined with low costs.
Your main responsibilities are:
  • Client Support (ask what the clients needs and help them along the way)
  • Administration (you process questions and requests in the database and take direct action if needed)
  • Quality (you contribute to continuous improvement of procedures and products)

Requirements

As a Customer Service Representative you have some key competences. You are:
  • Client focused
  • Honest (what is fair for the client)
  • Entrepreneurial (you actively see opportunities for the company)
  • Innovative (have a critical mindset and see you can improve processes and products)
  • Connecting (different departments and with colleagues)
For the rest you also need to be a clear communicator with an eye for detail. You focus on solutions and you are analytical and pro active.
Finally you have some relevant work experience and an excellent knowledge of the German language (C2 level) and at least a good knowledge of English or Dutch. You are available for at least 24 hours a week (office hours)

Working conditions

You will start with a temporary contract for a year through Undutchables Recruitment Agency. Salary depends on your experience and should be between €2500 and €2700 based on fulltime.

Salary from: €2500,-
Salary to: €2700,-

Work location

Leusden

Company description

Our client is a young and dynamic insurance company. There goals are to make it fairer, easier and more fun for their clients and for themselves. Clients are able to manage almost everything themselves.
Currently they are expending further on the German market and therefor they want to strengthen the team with German speakers for their customer service department.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Moritz Sahay, Undutchables Utrecht
moritz@undutchables.nl
+31(0)6 - 43253728
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Want to apply?

Recruiter contact

Moritz Sahay
Undutchables Utrecht
E: moritz@undutchables.nl
T: +31(0)6 - 43253728

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