Customer Service Representative | German C1

Venlo, reference 2022-00487

Job description

· Handling all the customer requests and managing customer complaints
· Taking charge of overall order management (processing orders, monitoring vendor management inventory, answering phones, tracking shipments, and processing RMA claims)
· Making sure the department’s KPI’s are met
· Providing information about the company's tools and services
· Identifying opportunities to improve processes and customer relations
· Building and maintaining relationships with internal and external customers
· Data administration

Requirements

· HBO working level or at least two years of experience in a similar role
· Excellent communication skills in German and English C1/C2 level, additional languages are a plus!
· Knowledge of SAP is preferred
· Customer oriented and a team player
· Full-time availability (Monday to Friday)
· For this vacancy it is important that you reside in Venlo or you can commute easily to the Venlo area

Working conditions

A flexible and empowering environment where you can keep developing your personal skills and your professional skills plus a competitive salary.

Work location

Venlo

Company description

Our client is a global company with a presence on all continents. Their goal is to help companies with network problems and cyber security. They handle Everything from cables to routers and much more. The company culture is informal and they have an open-door policy.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Anique van Gorp, Undutchables Eindhoven
anique@undutchables.nl
+31 31628513257