Customer Support - Logistics and Freight Forwarding

Maastricht, reference 2026-00779

Job description

Our client is looking for a proactive and customer-oriented Customer Support employee to join their Logistics team. In this role, you will be responsible for coordinating shipments, supporting customers throughout the logistics process, and ensuring that all documentation and communication are handled accurately.
Key responsibilities:

• Manage customer inquiries and provide professional support regarding shipments and logistics services.
• Coordinate shipment activities between customers, carriers, warehouses, and internal departments.
• Monitor the logistics process from booking through to final delivery.
• Ensure timely communication and high levels of customer satisfaction.
• Review and complete logistics and shipping documentation, including invoices, booking confirmations, etc.

Requirements

• 1-2 years of experience in the freight forwarding and/or logistics industry
• Basic knowledge of incoterms.
• Understanding of customs procedures and international shipping processes.
• Familiarity with shipping and transport documentation.
• Good working knowledge of MS Office package, particularly Excel and Outlook.
• Excellent communication skills and a customer-focused mindset.
• Great team player, but also highly reliable in independent work.
• Ability to work accurately in a fast-paced logistics environment.
• Fluent in English, any additional language is a plus.

Working conditions

• Hybrid work with working on Wednesdays and Fridays from home.
• 25 Holidays.
• Holiday allowance.
• Supportive and collaborative team culture.
• Opportunity to work in an international family business within the logistics sector.

Work location

Maastricht

Company description

Our client is a leading logistics company based in the Netherlands, specializing in providing comprehensive freight forwarding and supply chain solutions to clients across various industries. With a strategic location in the heart of Europe, they are well-positioned to serve both domestic and international markets with efficiency and reliability. They are committed to delivering tailored logistics services that meet their clients' unique needs while ensuring cost-effectiveness and operational excellence.

Good to know

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Recruiter contact

Maria Leisker, Eindhoven
maria@undutchables.nl
06-34580376