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Temporary Technical Support
Amsterdam, reference 2025-01866
Job description
You will handle end-user support and service requests, with a strong focus on adaptability, self-management, and excellent customer service. This role requires advanced troubleshooting skills, particularly in networking and wireless issues, and the ability to prioritize and respond to diverse service requests. You must work independently in a flexible environment while collaborating effectively with both onsite and remote employees across multiple regions.What will you do?
- Provide initial triage and support for all incoming service desk tickets and calls related to the EMEA region. Primary responsibilities include handling standard break/fix issues, move/add/change (MAC) requests, and device management and access control tasks.
- Independently investigates and resolves networking, DNS, DHCP, TCP/IP, and wireless connectivity issues, using diagnostic tools and external resources when needed.
- Builds and maintains excellent rapport with internal customers, balancing leadership requests with standard work requests effectively.
- Supports onsite and remote employees, addressing their technology needs promptly and efficiently.
- Engages in effective communication and status reporting with users, team members, and managers.
- Configures and maintains user PC hardware, software, and peripherals, including printers and monitors.
- Assists with troubleshooting for local area network cabling and equipment.
- Any additional tasks as requested by the office (if approved by the IT manager)
- You report to the IT Manager and work close with the IT team (based abroad)
Requirements
Who are you?- Fluent English (ideally familiarity with the USA)
- 2 or more years of experience with hardware, software, peripherals, and cloud-based applications
- Experience with Windows / MacOS, Office 365 and networking (DNS, DHCP, TCP/IP)
- Communicative, analytical, independent, and flexible
- Strong interpersonal skills
- Ability to move equipment up to 20 kg / 44 Ib
- Industry certifications such as CompTIA A+, CompTIA Network+, Microsoft 365 Certified: Modern Desktop Administrator, and Google IT Support Professional are preferred.
- You must hold a valid working and residence permit for the Netherlands
- Our client does not offer sponsorship
Working conditions
- This is a temporary role of 6 months - possible extension (depends on the performance and business)
- The start date is ASAP
- Salary from EUR 3.000 to 3.400 per month, based on full-time
- Partial travel reimbursement
- Pension
- The contract will be through Undutchables
- This is a full time position, from Monday - Friday
- 100% onsite
Salary from: €3000,-
Salary to: €3400,-
Work location
AmsterdamCompany description
Our client is an international medical device company which is based in Amsterdam. The Dutch office has approximately 70 employees and the HQ is based in the USA.Good to know
If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.Website: 2025-10-29
Recruiter contact
Sie Wai Tsang, Amsterdamsiewai@undutchables.nl
+31(0)6-34154083
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