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Designing Human-Centered Belonging in the Era of AI
Organizations have been working toward gender equality for decades. From unconscious bias training and one-off women’s leadership workshops to diversity targets and inclusion initiatives, considerable effort has gone into creating fairer workplaces. Yet, despite all these good intentions, women continue to face barriers to career advancement, leadership opportunities, and equal pay. It therefore appears that good intentions alone are not enough to create lasting change.
So, what is holding organizations back? And how can employers move beyond awareness and good intentions to create meaningful, measurable change?
These questions were at the heart of the second session of our our Expert Talk Series on becoming “Human By Design in the AI Era”. Together with Kimberly Fuqua, Senior EMEA Director of Customer Experience at Microsoft and founder of Luminous Leaders, and Emmanuèle van Houdenhoven-Collard, Sales and Recruitment Manager at Undutchables, we explored how organizations can redesign the systems that influence who gets hired, promoted, and given opportunities to lead.
The central takeaway? Gender equity is not simply about changing people's minds. It is about changing the systems that shape their opportunities.
For decades, many corporate approaches to gender equity have been built around one central assumption: change how people think, and changes in behavior will follow.
This thinking has led to widespread investments in diversity training, awareness campaigns, mentoring programs, and inclusion networks. And while these initiatives can encourage valuable conversations and challenge individual assumptions, their impact often remains limited without broader organizational change.
An important limitation that companies face is that while individual conversations can influence attitudes (and are definitely valuable on the personal and advocate level), they cannot realistically reach everyone in a large organization, at least not in a timely manner.
We cannot rely on one-on-one conversations to achieve gender equity at scale.
For lasting progress, employers need to look beyond individual attitudes and examine the systems behind everyday decisions. How are employees evaluated? Who gets access to development opportunities? What determines whether someone is considered ready for promotion?
When these processes contain hidden barriers, even organizations with the best intentions can continue to produce unequal outcomes.
Gender equity is often discussed in terms of representation. How many women work within an organization? How many hold management positions? And how many have reached the executive level?
These numbers are important, but they do not necessarily reveal where inequalities begin.
One particularly significant challenge is the broken rung, referring to the barriers women face when trying to progress to the next level of their careers.
Research shared in the webinar shows that for every 100 men promoted to manager, only 93 women reach the same level. For women of color, that number drops to 74. Interestingly, the mid-career transition into senior leadership was also identified by most webinar participants as the stage where gender equity tends to stall in their organizations.
But why does this happen?
One explanation is the difference between how performance and potential are evaluated.
In an MIT study, women received higher performance ratings than men but were rated 8.3% lower on potential. As a result, they were 14% less likely to be promoted. Even more revealing was that the women who did receive promotions subsequently outperformed their male counterparts.
This illustrates a phenomenon known as "prove-it-again bias." While men may be promoted based on their perceived potential to succeed in a new position, women are more frequently expected to demonstrate that they can already perform at the next level before being considered.
For employers, this raises an important question: Are promotion decisions based on consistent criteria, or are subjective expectations about leadership potential influencing who gets ahead?
Recognizing where the career ladder breaks down is an essential first step toward making it more accessible.
Many organizations have invested considerable resources in improving diversity, equity, and inclusion. Unconscious bias training, mentoring programs, diversity dashboards, and employee networks have become familiar elements of corporate HR strategies.
However, implementing these initiatives does not automatically translate into measurable progress.
For example, unconscious bias training can help employees recognize assumptions they may not have been aware of. Yet research discussed during the webinar suggests that its effects can fade quickly, particularly when training is treated as a mandatory exercise rather than part of a broader strategy.
Similarly, mentoring programs can provide valuable professional guidance without necessarily improving access to leadership opportunities.
This brings us to an important distinction: mentoring versus sponsorship.
A mentor shares knowledge, provides feedback, and helps someone develop professionally.
A sponsor takes a more active role in someone's career progression. They use their professional influence to advocate for that person, recommend them for opportunities, and help them gain visibility among decision-makers. Sponsors are the people who talk about you when you are not in the room.
Women are often well supported through mentoring, but considerably less so through sponsorship. This difference matters because professional development alone does not guarantee access to the people and opportunities that influence career advancement.
For employers, the lesson is not to abandon existing diversity initiatives. Instead, it is to evaluate whether those initiatives are actually addressing the barriers employees face.
Are they creating awareness, or are they changing outcomes? Ideally, they should do both.
Creating lasting gender equity requires a shift from only trying to fix individual attitudes to intentionally designing fairer organizational systems.
Drawing on a framework from the World Economic Forum, four interconnected pillars can help employers translate their ambitions into practical action.
Traditional ideas about leadership can unintentionally favor certain personality traits, communication styles, or career paths.
Organizations should regularly examine how they define leadership potential and whether their expectations reflect the skills genuinely needed for success.
This is particularly relevant in international workplaces, where cultural differences can influence how people communicate, demonstrate confidence, and approach leadership.
A broader understanding of leadership helps employers recognize talent that might otherwise be overlooked.
Career advancement is influenced by more than individual performance. Access to influential networks, decision-makers, and high-visibility opportunities can make a significant difference.
Structured sponsorship programs can help make these opportunities more accessible.
Rather than relying on informal connections, organizations can actively involve senior leaders in identifying and supporting talented employees who may face barriers to progression.
Recruitment and promotion decisions should be based on transparent, consistently applied criteria, that does not overly favor or exclude a specific group.
Structured interviews, standardized evaluation methods, and clear promotion requirements help reduce unnecessary subjectivity.
Regular pay audits are equally important, as increasing the number of women in leadership positions does not automatically eliminate compensation differences.
Recruiting women into an organization is only the beginning. Employers also need to consider what helps employees stay, develop, and progress throughout their careers.
This means looking at the wider employee experience, including development opportunities, workplace support, and access to meaningful career progression.
These four pillars are most effective when supported by reliable data, clear accountability, and ongoing evaluation.
After all, a strategy is only as effective as the results it produces.
Recruitment and HR teams have a particularly important role in making gender equity part of everyday business practices.
The good news is that meaningful improvements do not always require whole new programs or heavy investments. Often, they begin with examining existing processes more critically.
For recruiters and hiring managers, this starts with how opportunities are presented and how candidates are evaluated.
Job descriptions containing unnecessarily masculine-coded language or long lists of requirements may discourage qualified candidates from applying as studies show that women tend to not apply when they do not fit all the criteria at a higher rate than men. Reviewing the wording and distinguishing essential qualifications from preferences can help make vacancies more accessible.
Structured interviews are another important tool. Asking candidates consistent questions and using shared evaluation criteria helps reduce the influence of personal assumptions or gut feelings taking the lead.
Employers should also reconsider asking candidates about their previous salaries. Compensation should reflect the responsibilities and requirements of the position rather than potentially carrying forward inequalities from previous employment.
For HR professionals, the focus should extend beyond recruitment to the employee's entire career journey.
Where are women most likely to get stuck? Are promotion rates comparable across genders? Do employees have equal access to development opportunities and influential sponsors?
Answering these questions requires reliable workforce data and a willingness to examine existing practices.
It is also important to recognize that fair promotion and fair compensation are two separate challenges. Increasing female representation in senior positions does not necessarily close the gender pay gap, particularly when pay differences become more pronounced at higher organizational levels.
Both areas therefore deserve dedicated attention.
One of the biggest challenges for employers is determining whether their gender equity initiatives are actually working.
A successful training session or well-attended mentoring program might demonstrate engagement, but it does not necessarily indicate that employees are experiencing better career opportunities. To measure meaningful progress, organizations need to focus on outcomes.
An example shared during the Expert Talk came from a leadership development program Kimberly helped establish at Microsoft. Rather than introducing a broad initiative for everyone, the program began by identifying the specific career level where women were most frequently struggling to progress. It then focused on supporting employees at that stage, involving senior leaders who could help create opportunities and advocate for their advancement.
The results were evaluated over approximately two years, with the results showing that participants were around 30% more likely to become managers than employees who had not participated in the program.
The example illustrates the value of combining a clearly defined problem with targeted action and measurable outcomes.
For employers looking to take a similar approach, useful indicators could include promotion rates, pay differences, representation at different career levels, and the progression of employees participating in development programs.
The key is to establish a starting point and evaluate whether the situation improves over time.
Instead of trying to address every inequality simultaneously, organizations can start by focusing on one measurable challenge, introducing a targeted solution, and building on the results.
As artificial intelligence becomes more integrated into recruitment, performance management, and talent development, another important question emerges: Can AI help create fairer workplaces, or does it reinforce existing inequalities? The answer depends largely on how these systems are designed and evaluated.
Organizations are increasingly making use of AI tools throughout the recruitment process including supporting decisions about which candidates are shortlisted, how employees are assessed, and who may be considered for future leadership opportunities.
This can be a great way to increase efficiency and make sure no one falls through the cracks, however, when these technologies rely on historical data containing biased decisions, there is a high risk that existing inequalities will be reproduced or even amplified when applied at such a large and AI-driven scale.
For example, if an organization's historical promotion data consistently favors particular leadership profiles, an AI system trained on that information may continue to prioritize those same characteristics.
This is why equity needs to be considered from the beginning and the human touch is required when introducing AI into HR and recruitment processes. Organizations should critically assess the data, criteria, and outcomes of their AI systems to ensure that technology supports fair decision-making rather than reinforcing existing barriers.
Technology can make processes more efficient, but human-centered design remains essential to making those processes fair, inclusive, and effective.
Building a more equitable workplace does not mean organizations need to redesign every process overnight.
In fact, meaningful progress often begins with a single, clearly defined action.
That could mean conducting a pay gap audit, reviewing promotion rates, introducing a structured sponsorship initiative, or simply advocating for someone who deserves greater visibility.
The important thing is to move from intention to action and make progress measurable.
Three principles can help guide that process:
Ultimately, structural change and organizational culture need to work together. Fair systems create opportunities, while an inclusive culture helps sustain them.
Gender equity is therefore not simply about increasing representation or meeting diversity targets. It is about building workplaces where talent is recognized, opportunities are accessible, and career progression is based on fair and transparent decisions.
When we combine awareness and good intentions with the measurable analysis and actions mentioned above then we can start to make the shift from desired change to real change, benefiting both individuals and our organizations as a whole.
This is a recap of part 2 of our Expert Talk Series: Human by Design in the AI Era. To learn more watch the full session here and don't forget to register for part 3, "The Generational Reset: Leading Across Age, Experience & Change" on November 20th, 2026 in Utrecht. Enjoy!
Our team would be happy to share their expertise to help you get the answers you are looking for. Feel free to contact us about your situation and any questions you may have.
We look forward to hearing from you!
Could you use some help navigating the world of international recruitment, HR, and temporary employment in the Netherlands? Check out our downloadable resources for more information and all you need to know to successfully employ foreign candidates.
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