Customer, Sales & Dealer support representative (Technical focus) - German

Lelystad, reference 2026-00860

Job description

Key Responsibilities

• Provide technical sales support to dealers, responding to spare parts enquiries via phone and email.
• Build and maintain strong relationships with dealers and suppliers to support business growth.
• Monitor dealer orders and ensure priorities are managed efficiently.
• Work closely with the technical team to provide accurate information and resolve customer queries.
• Develop a solid understanding of the company's products to confidently advise dealers on technical parts-related questions.
• Monitor pricing across product categories and support dealer inventory management.
• Deliver training sessions to dealers on spare parts systems and processes.
• Identify opportunities to improve daily operations and contribute ideas for process optimization.
• Opportunity to attend trade shows and onsite customer visits

Requirements

Your profile

• Native-level or C2 German, with fluent English.
• Strong analytical skills with the ability to interpret data and prepare reports.
• Excellent communication and interpersonal skills with a customer-focused approach.
• A collaborative team player who enjoys working in an international environment.
• Confident in resolving issues and managing stakeholder expectations.
• Experience with SAP or similar ERP systems is considered a strong plus.
• Understanding of logistics processes and Incoterms is advantageous.
• Willingness to travel occasionally.
• Experience in the construction, agricultural machinery, automotive, or a related technical industry is an advantage but not essential.
• Drivers license

Working conditions

• Start date is ASAP.
• Initial 7-month contract with the intention of long-term employment.
• The salary is between € 3300 - € 3900 per month gross, excl. 8% (the salary depends on the education and work (years) experience
• Long term position and full time (ideally 40 hours, but it could be 32 or 36 hours)
• Pension scheme
• 25 holidays + 2 days extra (these two additional days are chosen by the company)
• Paid travel
• Travel costs: EUR 0,25 per km (by car or by public transport)
• Initial training is provided by the company
• Competitive Salary and bonus scheme based on personal and company performance
• Bonus based on personal performance will be between 2.5% - 10%
• The job requires 100% at the office (during the training period). After the training period, hybrid work is possible - will be discussed with the manager

Work location

Lelystad

Company description

Our client is a Global manufacturer specializing in heavy construction machinery. Known for innovation, the company integrates advanced noise reduction systems, fuel-efficient hydraulic technology, and robust design into its machinery. The Headquarter is based in Asia and for their European Headquarter.

Good to know

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Recruiter contact

Sie Wai Tsang, Amsterdam
siewai@undutchables.nl
+31(0)6-34154083