Customer Service Representative (B2B) | German C1

Helmond, reference 2026-00518

Job description

As a Customer Service Representative for the DACH market, you will join 4–5 other German speakers in a close-knit team, working together to support customers and keep everything running smoothly. Some of your tasks include:

• Be the main contact for a group of customers and build good relationships with them
• Keep an eye on sales results and share updates with the team
• Spot any issues or changes in customer needs and make sure the right people are informed
• Support the sales team by keeping things running smoothly and following up when needed
• Help track sales targets and contribute ideas to improve results
• Coordinate shipments and deliveries, making sure everything arrives on time
• Take into account customer agreements and country-specific requirements
• Handle customer orders from start to finish, making sure everything is correct
• Manage the order process and adjust priorities when needed
• Identify potential issues early on and solve them proactively
• Work together with other teams on topics like payments and documentation
• Answer customer questions about orders, deliveries, and products

Requirements

• At least 1 year of experience in a similar role, or a strong motivation to start a career in customer service
• German at C1 or C2 level, with fluent English for internal communication
• You live within reasonable commuting distance of Helmond, or are willing to relocate to the Helmond/Eindhoven area (within the Netherlands)
• Availability for 32–40 hours per week
• A customer-focused mindset, with strong organizational and multitasking skills
• Excellent communication skills

Please note: we do not offer visa sponsorship for this role.

Working conditions

Our client offers a great benefits package, including:

• A flexible hybrid working model (after onboarding, only 2 office days per week — Tuesdays and Thursdays)
• 13th month salary
• Performance-based annual bonus
• Travel allowance
• Company laptop and phone
• Pension scheme
• 28 vacation days
• direct contract with the client

Work location

Helmond

Company description

A global organization specializing in the design, manufacturing, and distribution of consumer products across multiple international markets.

Good to know

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Website: 2026-06-18

Recruiter contact

Anique van Gorp, Eindhoven
anique.vangorp@undutchables.nl
+31(0)6-28514242