Temporary Customer Support | German

Alkmaar, reference 2026-00643

Job description

Are you a customer-focused professional with a passion for providing excellent service?
In this role, you will be the central point of contact for German-speaking B2B clients, ensuring a smooth and efficient process from inquiry to delivery. Your main objective is to strengthen customer relationships by offering tailored commercial and technical solutions. This position is ideal for a proactive and detail-oriented individual who excels at managing multiple tasks and enjoys being part of a collaborative international inside sales team.
Key Responsibilities:

• Acting as the first point of contact for German-speaking B2B clients, handling technical, commercial, and logistical inquiries.
• Managing all incoming and outgoing communication via phone and email, ensuring timely and effective responses.
• Collaborating closely with internal departments such as Logistics and Finance to ensure accurate and timely order processing and delivery.
• Handling customer complaints, returns, and resolving issues efficiently to maintain high levels of customer satisfaction.
• Maintaining accurate and detailed records of all customer interactions and orders within the CRM system.
• Supporting the wider sales team to improve service quality and enhance customer satisfaction.

Requirements

Requirements:

• Fluent German (C2) – both spoken and written, as well as a familiarity with German working culture.
• Professional English (C1) skills.
• Experience in a similar B2B customer service or inside sales role.
• Strong communication skills with a service-oriented mindset.
• Eager to learn and grow within the role.
• Technical affinity and the ability to grasp complex concepts.
• Ambitious and proactive with a problem-solving attitude.

Working conditions

Offer Details:

• Temporary contract via Undutchables (Maternity cover with expected duration from beginning September until end December).
• Salary: €2.800 - €3.200 gross monthly.
• Travel costs covered.
• Pension contribution included.
• 25 days holiday per year.
• Bonus based on company performance.
• The opportunity to work in a dynamic and international team environment within a growing company.

You can work from home 1 day a week, but training will be 100% at the office.

Work location

Alkmaar

Company description

Our client specializes in air filtration, providing high-quality standard and custom solutions with exceptional logistics and fast delivery across Europe, Asia, and Australia.

Good to know

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Recruiter contact

Jana Ambré, Amsterdam
jana.ambre@undutchables.nl
+31(0)6-18093397