Customer Support Representative - German | Undutchables

Customer Support Representative - German

Amsterdam, reference 2020-01068

Company description

Our client is a global consumer technology company.

Job description

The responsibilities

We are looking for empathic professionals to join our Service team. You and your team will be supporting B2C and B2B in Germany and will be working on additional projects.


Take your chance to join our international Amsterdam office. Be the voice of our brands for our German market- support, develop and nurture the relationships you build with our customers.


We are looking for people who not only want to be part of a business, but people who want to build businesses.


You will be responsible to deliver following,
· Be the first contact between the brand and the customer
· Provide product information and effective technical support through multiple channels (phone, e-mail)
· Provide first-class, high-quality, professional responses to customer enquiries
· A constant and pro-active improvement of product/support knowledge.
· Receive, register and manage all incoming service / support calls from customers

Requirements

Skills required
· C2 or C1 level of German and Dutch. Fluency in English also required (our company language).
· Service and customer oriented
· Excellent communication skills (both written and verbal)
· Proven experience in IT is an advantage.
· Good team spirit and business goals’ oriented.
· Technically proficient; knowledge is a clear advantage; basic knowledge of PC hardware; good knowledge of Windows

Working conditions

This is a full time, long term position, with a direct contract with the company.
Salary: Gross 2400 euros monthly, depending on experience and education
8% holiday money
Great working location in Amsterdam Zuid, in an international team

Recruiter contact

Judit Bolla, Undutchables Amsterdam
judit.bolla@undutchables.nl
+31 (0)6 341 540 90
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